Customer policies
Shipping policy
Every Sharmaya rug is woven to order in India. The timings below describe how your rug is made, packed and dispatched.
Production and dispatch
- Rugs are made to order in India after your order is confirmed.
- Estimated production and dispatch is within 25–30 business days after order confirmation.
- This is an estimate for production and dispatch, not a guaranteed delivery timeframe.
- Transit begins only after production, quality check, packing and dispatch are complete.
Complimentary U.S. shipping
- Eligible standard-size retail orders include complimentary U.S. shipping.
- Additional charges may apply to destinations with materially higher freight costs, including certain remote destinations, Alaska, Hawaii, U.S. territories and special-delivery locations. We will contact you before proceeding if this applies.
- International shipping is quoted separately unless we have explicitly stated otherwise in writing.
Transit and tracking
- Transit time can vary because of carrier schedules, customs clearance, weather and destination.
- Tracking information is provided when available.
- You are responsible for providing a complete and accurate shipping address. Address corrections after dispatch may cause delays or additional charges.
Delivery condition
- Please inspect your rug on arrival. Damage in transit should be reported within 72 hours of delivery with your order number, photographs of the rug and photographs of the packaging.
- See our Returns & Exchanges policy for how we resolve damage and defects.
Questions about this policy? info@sharmaya.com or contact the studio.